Air Experiences – Terms & Conditions
Our Experiences are fulfilled by selected third party flying schools and clubs acting on behalf of Air Experiences. All Air Experiences Vouchers (“Vouchers”) carry a unique voucher number that must be quoted when dealing with Air Experiences and its flying schools and clubs. Your voucher must be kept safely and securely and should be taken on the day of your experience and given to the flying school or club. We cannot accept responsibility for any loss you may incur as a result of theft, impersonation or identity fraud of your voucher.
The placing of an order constitutes your acceptance of Air Experiences Terms & Conditions, but does not constitute the creation of a contract. Air Experiences reserves the right to decline to process an order for any reason whatsoever. Duplicate orders are sometimes inadvertently placed or sent out. We ask that you return any duplicates immediately or contact us for further instructions. Should both vouchers be used, we will be entitled to claim payment for the costs incurred.
Experience descriptions, formats and durations
Experience descriptions, format and timings given on the Air Experiences website and in any other literature are only intended to present a general idea of the experience, and shall not be considered binding. In particular, photographs are for illustrative purposes only and do not form part of any contract between you and Air Experiences. As Air Experiences offers flying experiences at a wide number of venues, details such as flight lengths, itineraries, aircraft used and number of gliding flights may vary from flight to flight and location to location.
You are free to book your preferred date within your Voucher validity period. Experiences are subject to availability and will be subject to weather conditions (we advise telephoning the flying school or club you have booked with before you set out to confirm that your flight can take place). To avoid disappointment, we recommend that you book well in advance – ideally at least 6-8 weeks ahead. During peak periods it may be necessary to allow a longer notice period, although some flying schools and clubs may be able to fit in a booking at short notice. Please note that you must have flown before the expiry date printed on your Voucher. We strongly advise that you do not make any travel, accommodation or other arrangements until you have received confirmation of your booking from the flying school or club. Once a date has been booked with a flying school or club, your Voucher will be considered to have been redeemed.
All flights are subject to restrictions, including (but not limited to) age, height, weight, and physical and medical restrictions. Specific limitations may vary according to location, so please check before making your booking. Details of these restrictions are available on our website and contained in your pack. It is your responsibility to ensure that you choose a flight appropriate for the intended recipient and it is the responsibility of the recipient to double check that the restrictions are not prohibitive. In general the following conditions apply, but please check each flight for individual conditions:
No medical examination is required before flying as a passenger or trainee pilot, but customers with any serious medical condition such as heart trouble or severe asthma are advised to consult their GP before doing so. Clients must be capable of entering and leaving the cockpit with assistance from only one person; this may not be possible for those with severe mobility problems.
As with all aircraft, there are some limitations on maximum weight. In most cases people up to 6’6″ and 242lbs (110kg) can normally be accommodated without problems. People in excess of these figures or who know they have a potential problem with some particular aspect of size or weight should consult with the flying school or club at time of booking.
Most flights have a minimum age of 14. This may not always be the case; if in doubt, please call Air Experiences to check. Children must be sufficiently intellectually mature to fully understand the instructions given to them before the flight, and in the air; they must also be tall enough to see out of the cockpit and able to reach the controls. Minors will not be allowed to fly without the written consent of a parent or guardian. There is no maximum age limitation.
Spectators are usually welcome but occasionally a flying school or club may make a small charge to cover insurance and/or refreshments. Some venues may have restrictions on spectators due to safety regulations. Participants are advised to check with the flying school or club when booking if they would like to take friends and family.
Shipping of vouchers
Air Experiences cannot be held responsible for any vouchers damaged in the post or for any postal delays.
Vouchers are valuable documents and cannot be replaced if they are lost, damaged or stolen and are invalid if altered or tampered with. Air Experiences accept no liability in these circumstances.
The validity period of your Voucher is generally 10 months from the date of purchase unless otherwise stated. Flights must be booked and undertaken prior to the expiry date printed on the front of the Voucher, otherwise the Voucher will be deemed to be invalid and no liability will be accepted by Air Experiences.
The validity period of most Vouchers may be extended once only at the absolute discretion of Air Experiences for upon payment of an extension/administration fee. This fee, along with the original Voucher, must be returned to Air Experiences for an extension to be processed. If the price of your chosen experience has increased, you will have to pay the difference between the new price and your Voucher. Extensions can only be granted before the origional voucher expires.
We offer an initial 14 day money back guarantee for unredeemed vouchers (subject to an admin/banking fee). After which Air Experiences vouchers are non-refundable, although are transferable between your family and friends.
Air Experiences has contracted agreements with its operators (flying schools and clubs) regarding their standard of performance and, where appropriate, operators are registered with their relevant controlling or regulatory bodies. Once a booking has been made with an experience operator the participant is also bound by the Terms and Conditions of that operator. By purchasing or redeeming an Air Experiences Voucher you acknowledge that experiences are dependent on certain factors beyond the control of Air Experiences and agree that Air Experiences is not liable for the cancellation, postponement or alteration of any experience for reasons beyond its reasonable control (including but not limited to weather-related reasons, mechanical failure, location changes or otherwise). If mechanical breakdown should occur you should expect reasonable substitutions without notice. Please note that experiences and other products are subject to change without notice. This does not affect your statutory rights.
Cancellation by experience operators
If an experience is cancelled by the operator either before or on the day of the event due to circumstances beyond their control, the operator will arrange to re-book the participant at a mutually agreed time on our behalf. Air Experiences cannot be held liable for any costs including (but not limited to) travel expenses or pre-booked accommodation costs incurred by the participant in the event of a cancellation. In general, if an experience operator cancels, the customer shall rebook their experience within two weeks and fly before the expiry of the voucher.
Cancellation by participants
Once you make a booking with an experience operator you are bound by their terms and conditions. Please make sure you understand their rules regarding changing or cancelling a booking (particularly at short notice), as a refund will not be offered in the case of infringement of these rules. In general, if you cancel with less than 48 hours’ notice of your booking, the voucher will be classed as flown and rendered void.
All of our flying schools and clubs are contracted to provide insurance against damage to equipment they use, and against liabilities to third parties, subject to limits and compliance with their rules, terms and conditions, which may vary between operators.
The flying school or club through which the experience is booked will be solely responsible for the provision of flights to customers, and Air Experiences does not assume any liability to any third party with respect to the activities carried out by the flying school or club.
Air Experiences cannot be held responsible for any damage, loss, expense or liability (whether direct or consequential) suffered as a result of undertaking an experience, including liabilities or claims relating to personal injury or death of any person or damage to or loss of any property arising out of the activity. Upon booking a flying experience and thereby redeeming a voucher, the contract is then considered to exist solely between the customer and the flying school or club they have booked with.
Third parties and re-sale
A person who is not named on the face of the Voucher or recorded as the purchaser by Air Experiences has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms and conditions of booking. A Voucher that has been re-sold (for example, through internet auction sites or by any other means) without our prior consent will be considered invalid. Neither Air Experiences nor any of its flying schools or clubs will be under any obligation to provide any service. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with English law.